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Be sure to include complete details
when logging a help desk ticket. Include the following ALWAYS:
Full name:
Primary email:
Related URL:
Message:
If it's about a purchase, access problem, or download help,
please paste your whole receipt in the message box along with
your ticket. Explain to us clearly what you need us to do for you.
In general, make your ticket as specific as it can be. Please understand
that we are serving thousands of customers worldwide and will get back to you as quickly as possible. Thank you! |